Refund policy for private customers

We want to make sure you are 100% happy with your purchase. All returns must be made within 15 days of receiving your order. Please use the contact page for obtaining a RMA.

The customer must bear the costs of returning the products to our location.

Once we receive the returned products, the orders delivered using standard shipping will receive a full refund including the original shipping fee. However, for the orders that were delivered using express shipping (like EMS, DHL, Fedex, UPS, TNT) the original shipping price will not be refunded.

The refund will be issued as soon as the products arrive to our location and they are confirmed to be in original condition (without usage marks, with all accessories and in original packaging).

Please note that you may not use goods that you have received before deciding to withdraw from the purchase. The right to withdraw exists to allow you to examine the product in the same way as you would in a shop, not to give you a few days of free use.

This refund policy applies only to private individuals (natural persons).

Refund policy for other types of customers

We do not provide refunds for other types of customers unless agreed by contract or required by the applicable law.

6 thoughts on “Refunds

  1. I have tried 2 times to purchase 10x HMC5983 SPI 3-Axis Magnetometers from you. The paypal transactions went through but in both cases I got a response that the purcase was not successful from openimpulse. What is the real situation? I need only one set of the chips, both paypal transactions are booked from my account and I have no e-mail from you can you send the chips.

    • Hi, Sorry for the late reply. We already issued a refund to the duplicate order. We’ll provide you with tracking number as soon as it is available. Thank you

  2. I ordered a package and the tracking information shows as “Returned to Sender.” I sent an email last week but nobody responded. What is the situation?

    • HI Michael,

      I’ve sent you a reply to your email. We’ll check with the courier what happened and why it is displaying such status. We’ll give you an update very soon. Thanks for understanding. B/R

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